They are fortunate to have Amy on their side without her, they may have been sued into extinction. He's now escalated, threatening to have me arrested (for what I'm not sure), sending his attorneys after me, labeling me a crook, you name it. I then heard the VM, read the email, and responded with a stern email. My wife received the email first and gently informed him of the facts, to which he replied, "OK." There was no apology, nothing.
Instead of questioning, he threatened and insulted us, which was perplexing. Customers have fallen in love with our flat fee per item model. He didn't seem to realize we'd abandoned the credit card dispute. Dumbo Moving & Storage Inc was founded in 2006, in our namesake neighborhood Dumbo, Brooklyn. I withdrew the dispute, she reimbursed $400, therefore everything was OK, right? The next day, the firm CEO issued a scathing email and left an even more heinous voicemail, threatening to take us to court for fraud. She and I figured it out in less than five minutes. As I was about to sue them in court, I called one more time - and got Amy, the only good person in the office, at ext 252. We eventually contested $500 of the charge with Discover, and Dumbo Moving replied dishonestly, including the incredible accusation that WE had not responded to THEIR attempts to reach us. The foreman assured us that customer service would take care of us, but they never responded our numerous phone calls. The movers entirely destroyed two things and injured nine others, taking great care to conceal some of the goods they destroyed. We chose them since they had excellent internet reviews. We received bids from three firms, and Dumbo Moving was by far the cheapest.
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